SHIPPING & DELIVERY
Durham Cares strive towards making it easy for our customers to shop in our web shop and ensure that you will have the goods delivered in a flexible manner as close to home as possible. In order for you as a customer to feel safe, this text describes the conditions of purchase, which apply when you shop in our web shop. If you have any further questions, please do not hesitate to contact us.

PAYMENT
All prices are listed are in USD. There are no extra charges except shipping fee. In our web shop you can pay by credit card, following cards accepted: 
VISA
MasterCard
When paying with credit card, payment is handled by our payment partner CDG Commerce, which ensures a safe payment. All data is transmitted encrypted. Durham Cares ensures that no personal information will be shared with third parties.

ORDER CONFIRMATION
When we have received your order, we will send a confirmation email with information about your order. Check your order confirmation and make sure that everything is correct, if you have any questions about your order, please contact us immediately. Please save the order confirmation, as this contains information about your order and constitute your receipt.

When the package is sent from Durham Cares, you will receive a confirmation of this via email. A receipt is also sent with the goods.

CANCELLATION
If you regret a purchase right after you have placed your order, please contact us, as we might have time to stop the delivery. If your order has already been shipped, the same rules apply as described later in this page (see below).

RIGHT TO EXCHANGE GOODS
You have the right to exchange goods in 14 days after you received the goods. That means that you can switch to a different color / size or simply return the goods if you are not satisfied with what you ordered. The only condition is that the product has not been used and that the original labels are attached to the garments. Of course, you will get your money back for the goods, as soon as we have received the return and found that the product is in its original condition.

The money will be deposited to your account. Note that it may take up to two weeks before the money is back to your account because of handling and mailing. The shipping fee will still be charged to the client. If you change to another color or size, the new freight charges will be charged. Fill out the return form included with the delivery and return the package to the following address:

RETURNS
Returns must be made within 30 days of your shipment confirmation email. Once we receive your return, we’ll credit the card used to make the purchase on DurhamCares site will process your credit as soon as we receive your item (usually it takes about 10 business days), your credit card will show the credit in one to two billing cycles. Please note that credit will only be made to the credit card used for the original order.

Durham Cares
801 Gilbert Street Suite 213
Durham, North Carolina 27701
USA
(JavaScript must be enabled to view this email address)
(919) 251-6189

Return costs regarding exchange of goods or return of goods, you as a customer will pay for. The customer is also responsible for making sure that the returns will arrive in original condition to us, therefore it is important that you package the product so that it is protected well.

OTHER
We cannot guarantee that the colors of our products are reproduced exactl. How colors are reproduced depends on the settings in your computer.